01843 602020

Back to top

Frequently Asked Questions (FAQs)

Need help? Take a look at some of our most Frequently Asked Questions.

Do you have a lift?

We have a forklift on site which will be manned by a staff member by appointment.

How much notice is needed to vacate my storage space?

2 weeks notice before vacation date.

How do I make a reservation?

We take a £50 deposit from you that will be taken off of your initial bill when you move into your space.

How do the discounts work?

The discounts are given on the basis of an upfront cost and then will revert to weekly or 4 weekly payments at the standard rate for your unit.

Can I pay in cash?

Yes, we take card payment, bank transfer or cash. Our bank payment details are on the bottom of your invoices.

When can I access my storage space?

Monday-Friday: 09:00-17:00

Saturday: 10:00-15:00

By appointment on move in/out days if necessary

Who has access to my storage space?

Only people authorised by the main account holder will be given access.

Can I leave my keys with MySpace?

Yes, your keys are in a key safe with us guarded by staff and 24/7 CCTV if you choose to leave them with us.

Am I able to change or transfer to a different storage space?

Yes, just let a member of staff know what size unit you would prefer and we can amend prices if needed for upsizing or downsizing.

Can I bring my child or pet into MySpace?

Yes, everyone is welcome at MySpace, we also have a couch in the reception if needed.

Do I have to bring ID?

Yes, for security reasons we must have valid photo identification for our records.

Are there any hidden costs?

No, before move in date you will have a quote catered to you including insurance if you are adding that on through MySpace.

Can I get my purchases delivered to MySpace?

Yes, as long as you can pick it up within 48 hours or if you have a key with us and it’s a small package we can put it straight into your unit space upon request.

Can I rent more than one space?

Yes, you can rent as much space as you need indefinitely.

Can I store a car?

No, we do not have the space to fit a car at MySpace.

How can I find out how much storage might cost?

We get asked this fairly regularly. So we have put together a simple Storage Calculator where you give us your requirements and some contact details and we can let you have a price.

Try it out here.

If you can't find the answer to your question and still need help? Contact Us.